This page is general information for customers and is not legal advice. Nothing here limits rights that cannot lawfully be excluded, including rights under the Australian Consumer Law.
Takeaway orders
Oriental Spoon Express is a takeaway-only business. Orders are prepared fresh for the pickup time confirmed with our team. Please check your order, pickup location and contact details before confirming.
Changes and cancellations
Need to change or cancel an order? Call 0466 456 373 as soon as possible, before preparation begins. We will do our best to help, but an order that has already been prepared may not be cancellable because it is made to order.
Wrong, missing or unsatisfactory items
If an item is missing, incorrect, damaged or not of acceptable quality, contact us promptly—ideally within 24 hours of pickup—with your order details and a short description. Photos may help us review the issue. Depending on the circumstances, we may offer a replacement, store credit or refund.
Refunds
Where a refund is approved, it will normally be returned to the original payment method. Processing time can depend on the bank or payment provider. If payment was made in person, we will explain the available refund arrangement when we review the issue.
When a refund may not apply
A change of mind, failure to collect an order, lateness after the agreed pickup window, or a preference change after preparation may not qualify for a refund. This does not affect any consumer guarantee or other right that applies by law.
Allergies and dietary needs
Please tell our team about allergies or dietary needs before ordering. We handle common allergens in a shared kitchen and cannot guarantee an allergen-free meal. Questions about ingredients should be raised before preparation.
Contact
Oriental Spoon Express
Shop 78, 300 Point Cook Road
Point Cook VIC 3030
0466 456 373